Social media “fact checking” versus censorship

Social media “fact checking” versus censorship

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Many people believe they are being censored by social media companies. Those who post views—no matter how evidence-based—that challenge the dominant narratives (on climate change, racism, income inequality, etc.) have had their posts removed or themselves banned from social media platforms.

Some social media companies, such as Facebook and Twitter, do control the content of users’ posts. Facebook, for example, uses third-party fact checkers and removes content that it deems to be misinformation, or bans those posting it.

The investigative journalist Donna Laframboise reports that Facebook recently removed a Wall Street Journal review of physicist Steven Koonin’s book “Unsettled: What climate science tells us, what it doesn’t, and why it matters.” The third-party fact-checkers had concluded that the book review “builds on a collection of misleading and false claims.” Facebook promptly removed the WSJ review, lest any of their users read it—or Koonin’s book.

Such banning of content and users is not based on misrepresentation of facts, nor is it censorship.

As Laframboise shows, users have posts removed (or they get banned) not because they post misinformation, but because they post viewpoints, theories, or evidence that challenges the dominant narratives (aligned with the fact checkers’ views).

For example, according to the UN’s “People’s Climate Vote” survey, 64% of the over million respondents across 50 countries believe that climate change is an emergency. Who is Koonin, formerly a top scientist with the Obama administration, to challenge such a dominant view? Or who is Koonin to contradict the fact checkers who view climate science as settled and themselves as the chosen judges of truth about climate change?

Corporate banning is not limited to social media companies. Most mainstream news media companies have long since given up objective journalism. They have resorted to advocacy on controversial topics, such as climate science or economic lockdowns during pandemics. Even Amazon has started to ban books (or make them hard to find by not showing them in searches) that challenge the “correct” views, such as Koonin’s Unsettled.

Many call corporate discrimination and banning censorship. However, corporations cannot censor, only governments can. Only the government can forcibly restrict internet access of its citizens. Consider China, where the two-million-strong internet police force weeds out content critical of the regime or that violates the communist state’s laws. Similarly, the Communist Party’s newspaper Pravda (Truth) in the Soviet Union in its heyday controlled information—and was the main source of news.

Although banning by businesses makes it harder to access some information and viewpoints and to sell some books, there are alternative social media platforms, news media, and book distribution channels. And if there aren’t enough, people are free to create them. As long as the government doesn’t prevent them from doing so or doesn’t regulate content of media and booksellers, getting kicked off Facebook is merely an annoyance and books not appearing on Amazon searches only a challenge to overcome.  

Why do companies ban certain topics and views?

I see two main reasons. One is the wokeness of their executives and staffers. They believe that their views are correct and those of others are not. They want to promote the “correct” views and the “right” facts and thereby make the world “better.” Therefore, they hold, it is OK to ban the “wrong” views and books.

The other, likely more prominent reason is the corporate executives’ pragmatism. They want to sell what customers want. After all, hundreds of thousands of people (according to that UN survey) believe that climate change is an emergency. The executives also want to appease the government, to avoid draconian regulations and other coercion.

Do companies have the right to ban the views (and books) they down like? Yes. They can do whatever they want with their own property (whether social or news media platforms or distribution channels), as long as they don’t initiate physical force or fraud.

Is it moral for companies to discriminate?  No. While companies have the right to do it, corporate banning should be condemned morally. Suppressing alternative viewpoints diminishes human flourishing: best ideas cannot win if they are suppressed, and best products cannot win if they are banned from markets. Moreover, while corporate banning might score political points from governments, it diminishes the profits of the banners, as some customers go elsewhere.

How can we curtail the suppression of alternative views and debate? Some suggestions: companies should either be open about their advocacy, or encourage all views and debate, and let their customers choose. Consumers of media should exercise source criticism and ask: Is this true? What is the evidence? Is the evidence trustworthy? What are the alternative viewpoints, and are they discussed? If the answer is ‘no,’ consumers could seek alternative media.

The real reason that prevents discovery of truth on any issue is government censorship of the internet, the media, publishing, and other business. If we don’t want to become China or Russia, we must defend freedom of speech and favor businesses that embrace it.

Photo by Souvik Banerjee on Unsplash

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3 Responses

  1. Jaana

    I do not believe that a majority of people believe that climate is an emergency.

    When pollsters ask the simple question “Are you concerned about climate? they often receive a Yes answer – understandable because variation can affect them, such as drought (a concern for the Canadian prairies this year).

    But when people are asked if they are willing to give up fossil fuels to supposedly help the climate they often say NO!

    You also have to watch for intentional bias:
    – one Ivy League university admits its polls are biased
    – one long-established polling company openly admits bias today
    – Facebooks’ so-called fact-checking services are biased (look into their orgins and staffing)

    Companies make a fundamental error in thinking bias sells more. Certainly some people reject them for that. Less informed people will buy less because bandwidth spent on pandering bias obscures communication of value thus incentive to buy. And the company’s thinking method impairs its ability to get good information and make sound decisions, thus harms its finances in future.

  2. Bravo Donna!

    She often exposes facts, for example her exposition caused David Suzuki to remove anti-fish-farm material from his website.

    She traces the money trail to front-line activist groups who initiate force against others. It leads through a labyrinth of foundations and organizations to acts on the street – giving ‘plausible deniability’ to denial of involvement (at least in the minds of the perpetrators,

    AFAIK she is herself, not a foundation or group.

    (She accepts donations through her web pages, preferably enough to buy more than raspberries and cream. 😉

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Jaana Woiceshyn teaches business ethics and competitive strategy at the Haskayne School of Business, University of Calgary, Canada.

She has lectured and conducted seminars on business ethics to undergraduate, MBA and Executive MBA students, and to various corporate audiences for over 20 years both in Canada and abroad. Before earning her Ph.D. from the Wharton School of Business, University of Pennsylvania, she helped turn around a small business in Finland and worked for a consulting firm in Canada.

Jaana’s research on technological change and innovation, value creation by business, executive decision-making, and business ethics has been published in various academic and professional journals and books. “How to Be Profitable and Moral” is her first solo-authored book.

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