A well-educated, intelligent acquaintance was telling me how the quality of care at a privatized, formerly government-run hospital had immediately declined after its privatization. He was suggesting that when a company—in this case a hospital—pursues profits, it immediately tries to cut costs by reducing the quality of its products and service: fewer nursing staff, less cleaning, cheaper food for patients. While this can of course happen when a short-sighted private operator gets into business (and even more so when the government does not liberalize the market for hospitals but grants a monopoly status to one hospital in a given region), my acquaintance was implying that this case was an example of a general principle: in their greedy pursuit of profit maximization, companies will exploit their customers (and others) to the extent they can get away with, thus the decline quality and service and increase in prices.

It puzzles me why many intelligent people share my acquaintance’s view that pursuit of profits makes business firms evil exploiters. A partial explanation is that it’s easy to succumb to logical fallacies such as hasty generalizations—one company attempts to exploit its clients, so that means they are all doing it. Another part of the explanation is the failure to think in principles: not drawing the correct generalization from a (sufficient) number of observations. Although no true free market economies exist today, there are sectors and regions that are freer than others. For example, observe one of the least regulated (and most competitive) industries: the personal computer (PC) industry or the consumer electronics industry in general. The lack of regulation has not led to lower quality or product performance and higher prices. Quite the contrary, PCs are more powerful, with increasingly sophisticated software applications and more product variety (e.g., tablets), and their prices have come down from the average of US$3,000 in the early 1980s to about $500 today for a Windows portable PC.

Why aren’t the PC makers exploiting their customers by jacking up prices and lowering quality as many people, my acquaintance included, believe companies try to do? The PC industry is too competitive for any company to survive for long by such tactics. Only government interference, such as regulating entry into an industry and granting monopoly positions, or bailing out banks that take irrational risks, makes exploitation of customers or investors possible.

In free markets (where the government’s only role is to protect individual rights) very few companies attempt exploitation of customers or investors. Because of free will, there will always be crooks, but they simply cannot thrive in the long term in competitive markets without government protection. Bernie Madoff managed to get away for so long because he had many aiders and abettors in high places. Investment banks succumbed to irrational risk taking because of government guarantees.

The rational alternative to exploitation, encouraged by competition and the pursuit of long-term self-interest, is trade. Instead of defrauding customers or investors, a rational business person deals with them by the means of persuasion. He trades value for value—his product or shares for your money, for mutual benefit and by mutual consent, as determined by both parties independently, absent any fraud. If potential customers and investors are not interested in trading, the business person keeps searching until he finds demand: those who are willing to pay for what he has to offer.

The choice any business person faces is exploitation or trade. If he is interested in the long-term thriving of his company, he chooses the latter and advocates free markets and government protection of individual rights.

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Jaana Woiceshyn teaches business ethics and competitive strategy at the Haskayne School of Business, University of Calgary, Canada. She has lectured and conducted seminars on business ethics to undergraduate, MBA and Executive MBA students, and to various corporate audiences for over 20 years both in Canada and abroad. Before earning her Ph.D. from the Wharton School of Business, University of Pennsylvania, she helped turn around a small business in Finland and worked for a consulting firm in Canada. Jaana’s research on technological change and innovation, value creation by business, executive decision-making, and business ethics has been published in various academic and professional journals and books. “How to Be Profitable and Moral” is her first solo-authored book.

2 COMMENTS

    • Thank you, Pirkko, for your comment! I just spent a month working in Finland, and came across with such worries in conversations with people, which prompted me to write the post. But the concerns are universal–I run into them in Canada, too …

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